Refund Policy

This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for event tickets purchased through yoovib.com (“Website”). By using yoovib.com and making a ticket purchase, users (“Users”) agree to comply with this Policy. If you do not agree with any part of this Policy, you must not use the Website for ticket purchases.

• Refund Eligibility

1.1 An e-ticket cannot be refunded, taken back or exchanged, except in the event of cancellation of the event.

1.2 In the case that an event is canceled by the event organizer, Users may be eligible for a refund. Eligibility and refund amount will be determined based on the policies set forth by the event organizer and communicated to Users. However, in the event of cancellation of the event, customers will be reimbursed by yoovib if the funds are still in the possession of yoovib.

1.3 Ticket Authenticity Issues: If a User encounters issues with the authenticity of a purchased ticket, such as it being invalid or counterfeit, Users must report the issue to yoovib.com within a reasonable timeframe. yoovib.com will investigate the matter, and if the ticket is deemed invalid or counterfeit, Users may be eligible for a refund.

• Refund Process

2.1 Refund Requests: Users must submit a refund request through yoovib.com by contacting customer support or utilizing the designated refund request form. The request should include all relevant details, such as the order number, event details, and reason for the refund.

2.2 Verification and Review: yoovib.com will review the refund request and may require additional information or evidence to validate the claim. Users must cooperate and provide accurate and timely information as requested.

2.3 Refund Determination: Refund eligibility and the refund amount will be determined based on the specific circumstances and policies of the event organizer, as well as any applicable laws or regulations. yoovib.com will communicate the refund decision to the User.

2.4 Refund Issuance: If a refund is approved, yoovib.com will initiate the refund process. The refund may be issued to the original payment method used for the purchase or through an alternative method determined by yoovib.com. Refunds may take a reasonable amount of time to process and may be subject to processing fees or deductions as outlined in this Policy.

• Non-Refundable Situations

3.1 Change of Plans or Personal Reasons: yoovib.com does not provide refunds due to a User’s change of plans or personal reasons, such as inability to attend an event or purchase made in error. It is the User’s responsibility to carefully review and consider all details before making a ticket purchase.

3.2 Violation of Terms and Conditions: If a User violates the Terms and Conditions of yoovib.com, including engaging in fraudulent activities or unauthorized reselling of tickets, the User may not be eligible for a refund, and yoovib.com may take further actions, including account suspension or termination.

3.3 It is the user’s responsibility to find out about age restrictions. If you are refused to enter an event because you are under the required age, you will not be refunded.

• Processing Fees and Deductions

 Processing Fees: Refunds may be subject to processing fees, such as transaction fees or service charges, imposed by payment processors, financial institutions, or yoovib.com. These fees may be deducted from the refund amount.

• Changes to the Refund Policy

yoovib.com reserves the right to modify or update this Refund Policy at any time. Users will be notified of any material changes to the Policy. Users’ continued use of yoovib.com after the notification constitutes acceptance of the modified Refund Policy.

• Contact Us

If you have any questions or concerns regarding this Refund Policy or refund requests, please contact us at the Contact page.